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Digital Tools and Solutions

Collision Repair Shops: Are Your Texts Building Customer Trust or Pushing Them Away?

Lori Robinson Feb 20, 2025 0

Communication is the backbone of customer satisfaction in the collision repair industry. When a customer entrusts their vehicle with your…

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Vehicle technician using clipboard to take notes on vehicle
Digital Tools and Solutions

Why Is Everything Digital in the Body Shop EXCEPT the Customer Experience Process?

Lori Robinson Dec 18, 2024 0

A few days ago was Cyber Monday. And like many of you, I spent the day snagging those deals on…

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Recent Posts
  • Step One to Getting Reviews: Make Sure Customers Can Find You First
  • Why Customers Aren’t Leaving Reviews—And the Simple Fix That Works
  • Collision Repair Shops: Are Your Texts Building Customer Trust or Pushing Them Away?
  • Stop No-Shows: Get Authorizations Signed Before the Appointment
  • The Hidden Risks of Texting Customers from Personal Phones in the Collision Repair Business
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