You can’t get reviews if customers don’t know where to leave them You can’t get reviews if your customers don’t…
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Step One to Getting Reviews: Make Sure Customers Can Find You First
Why Customers Aren’t Leaving Reviews—And the Simple Fix That Works
You know your business provides great service. Customers leave happy, they say they’ll leave a review… and then? Silence. It’s…
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Collision Repair Shops: Are Your Texts Building Customer Trust or Pushing Them Away?
Communication is the backbone of customer satisfaction in the collision repair industry. When a customer entrusts their vehicle with your…
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Stop No-Shows: Get Authorizations Signed Before the Appointment
In an industry that prides itself on precision, efficiency, and innovation, it’s surprising how many collision repair shops still rely…
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The Hidden Risks of Texting Customers from Personal Phones in the Collision Repair Business
Did you know that nearly 75% of organizations reported a rise in mobile phishing attacks last year? In the collision…
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Why Is Everything Digital in the Body Shop EXCEPT the Customer Experience Process?
A few days ago was Cyber Monday. And like many of you, I spent the day snagging those deals on…
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Why Forward-Thinking Shops Are Abandoning Clipboards for Digital Dominance
Imagine this: a customer walks into your collision repair shop and is handed a clipboard to fill out a paper…
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Why Customers Expect Digital Communication from Your Auto Body Shop
In today’s digital-first world, customers demand convenience, speed, and transparency in every interaction. Collision repair shops are no exception. If…
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The Competitive Edge: How Tech-Savvy Shops Are Winning More Business
In today’s fast-paced world, customers expect efficiency, convenience, and seamless communication from the businesses they trust. Collision repair shops are…
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