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Digital Tools and Solutions

Why Is Everything Digital in the Body Shop EXCEPT the Customer Experience Process?

Lori Robinson Dec 18, 2024 0

A few days ago was Cyber Monday. And like many of you, I spent the day snagging those deals on…

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mechanic using tablet to take notes
Digital Tools and Solutions Industry Trends

Why Forward-Thinking Shops Are Abandoning Clipboards for Digital Dominance

Lee Mulvihill Dec 13, 2024 0

Imagine this: a customer walks into your collision repair shop and is handed a clipboard to fill out a paper…

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person texting while working
Digital Tools and Solutions Industry Trends

Why Customers Expect Digital Communication from Your Auto Body Shop

Lee Mulvihill Dec 12, 2024 0

In today’s digital-first world, customers demand convenience, speed, and transparency in every interaction. Collision repair shops are no exception. If…

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business man texting from phone
Digital Tools and Solutions Industry Trends

The Competitive Edge: How Tech-Savvy Shops Are Winning More Business

Lee Mulvihill Dec 11, 2024 0

In today’s fast-paced world, customers expect efficiency, convenience, and seamless communication from the businesses they trust. Collision repair shops are…

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Recent Posts
  • Step One to Getting Reviews: Make Sure Customers Can Find You First
  • Why Customers Aren’t Leaving Reviews—And the Simple Fix That Works
  • Collision Repair Shops: Are Your Texts Building Customer Trust or Pushing Them Away?
  • Stop No-Shows: Get Authorizations Signed Before the Appointment
  • The Hidden Risks of Texting Customers from Personal Phones in the Collision Repair Business
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