Pre-2020: Trust in Word-of-Mouth Before COVID-19, most customers found their collision repair shop the old-fashioned way—through a friend. According to…
Read More
Step One to Getting Reviews: Make Sure Customers Can Find You First
You can’t get reviews if customers don’t know where to leave them You can’t get reviews if your customers don’t…
Read More
Why Customers Aren’t Leaving Reviews—And the Simple Fix That Works
You know your business provides great service. Customers leave happy, they say they’ll leave a review… and then? Silence. It’s…
Read More
Collision Repair Shops: Are Your Texts Building Customer Trust or Pushing Them Away?
Communication is the backbone of customer satisfaction in the collision repair industry. When a customer entrusts their vehicle with your…
Read More
Stop No-Shows: Get Authorizations Signed Before the Appointment
In an industry that prides itself on precision, efficiency, and innovation, it’s surprising how many collision repair shops still rely…
Read More
The Hidden Risks of Texting Customers from Personal Phones in the Collision Repair Business
Did you know that nearly 75% of organizations reported a rise in mobile phishing attacks last year? In the collision…
Read More